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Refund & Return Policy

We want you to be completely happy with your purchase from OnlySUN! Here's everything you need to know about returns and refunds:

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Returns & Exchanges

  • We do not accept returns & exchanges unless the item is defective

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Non-Returnable Items

  • Customized or personalized items are non-returnable unless they arrive damaged or defective.

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How to Return

  1. Contact us at supportsg@onlystoreuneed.com within 14 days of receiving your order.

  2. Provide your order number and reason for the return.

  3. We will guide you through the return process and provide a return address.

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Return Shipping

  • Customers are responsible for return shipping costs, except in cases where the item is defective or incorrect.

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Refunds

  • Once we receive and inspect your returned item, we will process your refund.

  • Refunds will be issued to your original payment method. Please allow 5-7 business days for the refund to appear.​​​

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Contact Us

If you have any questions about Return & Refund Policy, please contact us at:

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